We want you to be happy with every purchase. If something isn't right, here's how we can help.
7-Day Return Window
You have 7 days from the delivery date to request a return.
Eligible for return
Not eligible
Go to My Orders
Sign in and navigate to My Account → Orders. Find the order containing the item you want to return.
Click "Request Return"
Select the item and choose your return reason. Upload a photo if the item is damaged or incorrect.
Vendor reviews your request
The vendor has 48 hours to approve or dispute your return request.
Ship the item back
Once approved, you'll receive return shipping instructions. For damaged/wrong items, the vendor covers return shipping.
Refund processed
Once the vendor receives and inspects the item, your refund is processed within 5–7 business days.
Refund Timeline
• Cash on Delivery orders: Refund issued via WiPay or online bank transfer within 5–7 business days.
• Card/Linx payments: Refund returned to your original payment method within 5–7 business days.
• Online banking: Refund sent directly to your bank account within 5–7 business days.
Still have questions? Contact our support team